Shipping policy

Coral-London — Shipping Policy
Last updated: [date]

This Shipping Policy explains how, when, and from where your Coral-London order will be sent, what it costs, and what happens if something goes wrong along the way. Please read it carefully before placing your order — by completing checkout, you confirm you have read and understood this policy.

1. OUR FULFILMENT MODEL

Coral-London works with a curated network of manufacturing and fulfilment partners to bring you a wide, constantly refreshed range of women's fashion at accessible prices. This means that, unlike a traditional retailer holding all stock in one UK warehouse, your order may be manufactured and dispatched directly from a partner facility, which in many cases is located outside the United Kingdom (for example, in [supplier countries, e.g. China, Turkey, or the EU]).

This model allows us to offer more styles, faster design turnaround, and better prices — but it also means delivery times are generally longer than a same-country retailer, and items in a single order may occasionally arrive in separate parcels, on separate days, if they are fulfilled by different partners. We think this trade-off is worth it, and we're transparent about it so there are no surprises.

2. ORDER PROCESSING TIME

"Processing time" is the time we and our fulfilment partners need to receive your order, quality-check it, package it, and hand it to the carrier — this is separate from the "delivery time" the parcel then spends in transit.

- Standard processing time: 1–3 business days
- During sales, promotions, restocks, or holiday periods: up to 5 business days
- Pre-order or made-to-order items (clearly labelled on the product page): as specified on that product page, which may be longer

Orders are not processed on weekends or UK public holidays. If you place an order on a Friday evening, processing typically begins the following Monday.

3. ESTIMATED DELIVERY TIMES

Once dispatched, here is what you can typically expect for delivery to addresses within the United Kingdom:

Shipping Method | Estimated Transit Time | Typical Cost
Standard Shipping | 7–15 business days | [£X.XX or Free over £X]
Express Shipping (where available) | 5–9 business days | [£X.XX]
Tracked Standard | 6–12 business days | [£X.XX]

Please note: these are estimates based on typical carrier performance and are not guaranteed delivery dates. Delivery times begin from the date of dispatch (not the date of order) and can be affected by customs processing, carrier delays, weather, and public holidays in both the origin country and the UK.

Delivery to remote areas
Delivery to the Scottish Highlands and Islands, Northern Ireland, the Channel Islands, and other remote UK postcodes may take a few days longer than the estimates above due to final-mile logistics.

Delivery to PO Boxes / BFPO addresses
[State your policy — e.g. "We are currently unable to deliver to PO Boxes or BFPO addresses" or "We can deliver to PO Boxes for small items only."]

4. SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery address, order weight/volume, and the shipping method selected. [We offer free standard shipping on orders over £X.] Any applicable shipping charge will always be clearly displayed before you complete payment — there are no hidden delivery fees.

5. ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel. Please allow 24–72 hours after dispatch for tracking information to update, as this depends on the originating carrier scanning the parcel into their system.

If your tracking appears stuck or hasn't updated for more than 7 days, please contact us at corallondonofficial@gmail.com and we will investigate with the carrier on your behalf.

6. CUSTOMS, IMPORT DUTIES, AND TAXES

6.1 For most orders shipped to the United Kingdom, applicable UK VAT is accounted for as part of the price you pay at checkout, in line with current UK import VAT rules for consumer goods.

6.2 In some circumstances, UK Border Force or the courier may apply additional customs duties, handling fees, or import charges on a specific parcel. Where this occurs, these charges are the responsibility of the customer, unless we have explicitly stated otherwise for your order at checkout.

6.3 We are not responsible for delays caused by customs inspections, which are outside of our control.

7. MULTIPLE ITEMS AND SPLIT SHIPMENTS

If you order several items that are fulfilled by different manufacturing partners, your order may arrive in more than one parcel, and these parcels may arrive on different dates. You will not be charged extra for split shipments, and each parcel will be trackable individually where possible. This is disclosed here so it doesn't come as a surprise — rest assured, all items from a single order will still make their way to you.

8. DELIVERY ADDRESS ACCURACY

It is your responsibility to provide a complete and accurate delivery address, including postcode, at checkout. If a parcel is returned to sender or lost because of an incomplete or incorrect address provided by you, we will do our best to assist, but reshipment costs may apply. Please double-check your address carefully before submitting your order — once dispatched, we are often unable to redirect a parcel.

9. FAILED DELIVERY ATTEMPTS

If the courier is unable to deliver your parcel (e.g. no one available to sign, or access issues), they will typically leave a card with instructions for redelivery or collection, or attempt redelivery automatically. Please follow the courier's instructions promptly, as parcels left unclaimed for too long may be returned to the original sender.

10. DELAYED, LOST, OR MISSING PARCELS

If your order has not arrived within the maximum estimated delivery window stated above:

1. Check your tracking link for the latest status.
2. Confirm the delivery address on your order confirmation is correct.
3. Check with neighbours or your building's reception/mailroom, if applicable.
4. If still missing, contact us at corallondonofficial@gmail.com with your order number.

We will open an investigation with the carrier. If a parcel is confirmed lost in transit, we will offer you a full replacement or refund, in line with your consumer rights.

11. DAMAGED PARCELS

If your parcel arrives visibly damaged, please take photographs of the packaging and the item(s) before use, and contact us within 48 hours of delivery at corallondonofficial@gmail.com so we can resolve this quickly with a replacement or refund.

12. INTERNATIONAL SHIPPING (OUTSIDE THE UK)

[If you ship outside the UK, describe: countries served, estimated delivery times, that the customer is responsible for any import duties/taxes in their own country, and any customs declarations required. If UK-only, state: "At this time, Coral-London ships exclusively to addresses within the United Kingdom."]

13. PUBLIC HOLIDAYS AND SALE EVENTS

During UK bank holidays, Black Friday, Christmas, and other major sale events, both processing and transit times may be extended due to high order volumes across our fulfilment network and carrier congestion. We will do our best to communicate any known widescale delays via a banner on our website.

14. CONTACT US ABOUT SHIPPING

If you have any questions about your delivery, we're happy to help:

Coral-London
Email: corallondonofficial@gmail.com
Please include your order number in any shipping-related enquiry so we can assist you as quickly as possible.